FREQUENTLY ASKED QUESTIONS
Below are the answers to frequently asked questions when you start using Gloomy Sunday glasses.
DO I NEED TO GET USED TO WEARING MY NEW GLASSES?
Tes. In case of using a new pair of glasses, quite often it takes time to get used to new power of lenses, different shape of the lens or to brand new lenses (without any scratches). Usually it can vary from few hours up to few days of wear. During that time a slight feeling of discomfort might be present due to that change, but it is only temporary.
Additionally, in case of change or a new correction of astigmatism (cylinder power), at first there might be a slight discomfort connected with the perception of shapes. For example, the steps on a staircase might appear to be nearer or further away and the computer screen might seem more square rather than rectangular. These feelings will disappear after getting used to the new corrective lenses.
MY NEW GLASSES ARE SLIDING OFF MY NOSE OR ARE OTHERWISE UNCOMFORTABLE. WHAT CAN BE DONE?
You can simply come to any one of our locations, and we will fit the glasses to the shape of your face.
IS THERE AN ANTI-REFLECTIVE COATING IN MY GLASSES?
Yes, every pair of lenses that is put into our frames is equipped with a high class anti-reflective coating which ensures a comfortable use.
MY GLASSES CREAK WHILE BEING USED. IS THAT A SIGN THAT THEY WERE BADLY MADE?
Creaking sound made by the glasses does not mean that they were poorly made. It results from the characteristics of the materials and does not compromise the functionality of the glasses or the vision.
THE LENS POWERS SHOWN ON THE PACKAGING ARE DIFFERENT FROM THE ONES GIVEN WHILE PLACING THE ORDER AND IN THE DOCUMENTATION. WHY IS THAT?
That might be the case when there is a correction of astigmatism. First of all, there is no need to worry that Your glasses were made incorrectly. Each pair of glasses that leaves our workshop is checked multiple times to inspect the accuracy of lens power and the accordance to other norms.
After the inspection, the lens powers are written down in the DOCUMENTATION form with the signature of the person that checked the measurements. It is impossible for the glasses that do not fulfil our strict standards to be delivered to you.
Differing measurements come from the fact that the value of the astigmatism correction, known also as the cylinder power, can be written down in two ways. A positive cylinder (+) or a negative cylinder (-). The change of the symbol results ion the change of the spheric power, that comes from the conversion.
For convenience, there are both measurements written down on the packaging – they are equivalent and have the exact same value and way of correction.
IS IT POSSIBLE TO REPLACE THE LENSES IN THE FRAME, FOR EXAMPLE IN CASE OF DETERIORATION OF VISION OR A CHANGE IN PRESCRIBED LENS POWER?
Yes! To order such replacement please visit service section.
If you have any additional questions contact us using our form or call: 801 515 550